pharmaceutical company related questions:
- So what else do you do with your database of Practices and Representatives names?
- Will there be a ‘mad rush’ to get online to make all the appointments available?
- Who decides how many appointments a representative can book?
- How often are appointments released?
- How can representatives book relevant appointments in the area they work?
- Can the first representatives on the system book all the appointments?
- What happens when a representative leaves a company?
- Can the practice make appointments for representatives ‘outside’ the normal restrictions?
- Can companies book appointments in advance for their representatives?
- Can mediary become part of a pharmaceutical company’s own systems and procedures?
- Aren’t representatives sitting in front of the internet a bit of a time waster?
- So, just an electronic diary?
- So what kind of management data can mediary provide?
- What about my ‘technophobic’ representatives who are not keen to use technology: are they now at a disadvantage?
- Is this yet another system the representatives have got to learn? Will they need time off the road to get trained?
- Can the system be integrated with ETMS?
- What is the benefit of mediary over our ETMS?
- How do you access mediary?
- So what about ‘hackers’ or web server attack?
- Who has access to the representative’s registration details?
- How does the system accommodate teams of representatives working the same area?
- Can a team member cancel another team member’s appointment?
- How does a pharmaceutical company become registered?
confidentiality questions & answers
- Can a representative see the practice diary?
- Who has access to the representative’s registration details?
- Who has access to the practice details?
- Who can see the representative’s appointments online?
- Who is able to view the representatives’ directory?
- So what about ‘hackers’ or web server attack?
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pharmaceutical company questions;
So what else do you do with your database of Practices and Representatives names?
Absolutely nothing . We are constrained by the data protection laws which we respect unconditionally. As a subscriber your company will benefit from accurate practice personnel information which will be up to date as much as possible. Those primary care practices hold local directories of only medical representatives names, companies, mobile phone numbers, and in some cases e-mail addresses. The system does NOT record a Representatives private address. The limited information a mediary diary holds about a Representative is strictly held confidential both by practices and mediary management. Absolutely no information is passed on to third parties without permission.
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Will there be a ‘mad rush’ to get online to make all the appointments available?
Representatives can only book the appointments available to them, according to the practice’s policies on how many appointments are available to individual representatives in any given period, as at present Users of the system are authenticated to avoid any system abuse.
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Who decides how many appointments a representative can book?
The doctor’s practice continues to decide their own policies. mediary merely automates this process.
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How often are appointments released?
mediary is able to offer a ‘rolling diary’ facility. This means that the traditional book opening is no longer needed as appointments are released on a daily basis in accordance with practice requirements. . If a representative is off sick or on holiday on the day of a book opening, they miss an opportunity to book an appointment, sometimes for a whole year. With the mediary rolling diary, according to practice rules, you may still have the opportunity to book the day you return to work, and so on.
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How can representatives book relevant appointments in the area they work?
mediary is customised to the individual needs of each company, and each representative. Geographical territories are mirrored on the system so a representative can only view practices and appointments relevant to them.
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Can the first representatives on the system book all the appointments?
No. Although the first representatives on the system will have an advantage in that they can choose from a wider number of appointments available. Early subscribers can benefit from being able to access appointments without waiting to attend a book opening Representatives are only able to book the number of appointments the practice has indicated they are entitled to.
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What happens when a representative leaves a company?
Pharmaceutical companies can remove or add representatives to the system, as their personnel changes. This means that for the first time , appointments can stay with the company when a representative leaves.
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Can the practice make appointments for representatives ‘outside’ the normal restrictions?
Absolutely, yes, special relationships are maintained and the practice remains in control. They are therefore able to book as many appointments as they wish for any representative, as is the case at present.
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Can companies book appointments in advance for their representatives?
Yes, the availability of future appointments is at the discretion of practice management, many are available months in advance, for the first time appointments can be made for new representatives in advance, even when they are on the training course.
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Can mediary become part of a pharmaceutical company’s own systems and procedures?
Of course, and mediary will be glad to bring the service in-house for you. In fact mediary can be easily integrated with your current systems and provided in your own company livery. So when your field force use it, it’s just part of their integrated planning and reporting system.
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Aren’t representatives sitting in front of the internet a bit of a time waster?
Studies have shown that ‘average’ Representatives lose 75% of their daily time to travel, waiting, and making appointments. Today’s representatives lose a lot of valuable time lining up for ‘diary openings’ at outlying surgeries, and they usually don’t get the appointments they need. They travel many miles needlessly when the appointments are not achieved, or when the appointments are cancelled at late or no notice. They lose appointments when they have to attend alternative meetings or take time off. They also make appointments with non-target doctors when nothing else is available. The rolling diary releases appointments as they become available. This allows representatives to be in more than one place at once. Many fruitless miles are saved, as is all that travelling time. They are advised of cancellations by ‘text’ and email, allowing alternative plans to be made. They are able to swap appointments with colleagues, in the event that they cannot attend. In just a few minutes each day your representative gets the appointments they are entitled to, without any travel.
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So, just an electronic diary?
NO, much more! For instance, the ‘mediary notice board’ allows practice managers and their staff, to communicate their needs to your representatives, and allows the representative to advise practice staff of services, or promotional gifts, or educational support etc.
Equally, communications are enhanced between your representatives, their teams, and even their co-promotional partners, by using mediary.
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So what kind of management data can mediary provide?
A record of all future appointments that have been made, accurately, for the first time.
A record of all target appointments that have been made, accurately, for the first time.
A record of all meetings that have been ‘booked’ by your representatives, accurately, for the first time.
A new analysis of the ‘reach and frequency’ achieved at ‘brick’ level, and all other geographies.
A new analysis of the ‘periodicity’ achieved at ‘doctor’ level, and all other geographies.
A new analysis of the co-promotion achieved at doctor level, and all other geographies so that econometrics can be more accurate.
We could even tell you the miles, time and fuel saved by using mediary.
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What about my ‘technophobic’ representatives who are not keen to use technology: are they now at a disadvantage?
No more than normal. If a representative whose company has subscribed wishes to book appointments online, we have a local mediary support manager that can help your employee with some training. Using mediary is almost ‘effortless’. Just call us on 0700 393 2393, or log on to www.mediary.net.
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Is this yet another system the representatives have got to learn? Will they need time off the road toget trained?
Using mediary is almost ‘effortless’. Being simply web based, it is just a web site and easier to use than on-line shopping. It is prudent to provide good training to get efficient use of such a system. mediary support managers can train locally, or mediary can come to your training courses.
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Can the system be integrated with ETMS?
Yes, a separate charge is made for this. mediary can arrange for its screens to be integrated with your system, or a ‘file transfer’ can simply update your ETMS diaries.
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What is the benefit of mediary over our ETMS?
mediary does not compete with your ETMS. But from a planning perspective ETMS depends on representatives inputting manually their appointments or calls, and is often inaccurate or out of date. mediary always shows ‘live’ booked appointments, and any changes either by the practice or representative are instantly reflected in the system. mediary allows both in house and inter company appointment information to be shared when co-promoting (provided mediary has receipt of the necessary company authorisation) and highlights other team members’ appointments before an appointment is booked. This alert avoids team members booking appointments too close together and avoids wasted time for GP’s and representatives.
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How do you access mediary?
mediary can be accessed via a browser using the internet by typing www.mediary.net or www.mediary121.net Alternatively, call us on 0700 393 2 393.
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So what about ‘hackers’ or web server attack?
As this is our core business we make security our top priority. The mediary site is constructed and managed by one of the world’s leading internet and computer security experts. The same company that provided the computer network for the Scottish legal system during the Lockerbie trial in The Netherlands. It also advises satellite companies on security.
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Who has access to the representative’s registration details?
Only the representative, their company and mediary administration support have access to these details. However, the representative’s name, company, mobile ‘phone number and email address can be viewed by the practices when appointments are booked. The mediary system does not keep any further details of a Representative.
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How does the system accommodate teams of representatives working the same area?
mediary allows companies to set up teams of in-house representatives and/or co-promoting company representatives. Once identified, team members are able to share information about booked appointments and take advantage of the built in warning system that highlights if a team member has a booked appointment with the same doctor/nurse two weeks either side of an available appointment. This feature will help prevent representatives clashing with each others’ appointments.
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Can a team member cancel another team member’s appointment?
No. Only the representative in whose name the appointment is booked can cancel the appointment.
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How does a pharmaceutical company become registered?
Contact us on 0700 393 2393 or log on to www.mediary.net Once a company has decided to become a subscriber, mediary will customise the system to meet the individual company needs. Once this has happened licences will be issued on the system for the company. The company will receive their own access address to the system from where they will be able to maintain their own admin procedures in respect of representatives leaving and joining the company. This activity will be limited in line with the number of licences issued by mediary.
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confidentiality questions & answers
Can a representative see the practice diary?
No, only a list of appointments that are available to them, the diary is private to you and mediary admin.
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Who has access to the representative’s registration details?
Only the representative, their company and mediary administration support have access to these details. However, the representative’s name, company, mobile ‘phone number and email address can be viewed by the practices when appointments are booked. The mediary system does not keep any further details of a Representative.
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Who has access to the practice details?
Only the practice and mediary admin support staff has access to the full practice registration details. Representatives are able to view basic name, address and contact details in the practice directory for their territory.
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Who can see the representative’s appointments online?
Only the representative, their authorised team members, and mediary admin support staff can view their appointments.
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Who is able to view the representatives’ directory?
The practices are able to view representatives in their locality. mediary admin also have access to the directory but representatives and companies cannot view the representative directory.
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So what about ‘hackers’ or web server attack?
As this is our core business we make security our top priority. The mediary site is constructed and managed by a leading software development company. The site implements industry best practices concerning security and access to the information stored within mediary.
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